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HELP & FREQUENTLY ASKED QUESTIONS

Your questions. Our answers.

Everything about Planetkey, your purchase and activation.

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3 questions
Which Payment Methods Can You Use?

Many shops offer a variety of payment methods. When you compare prices, you can also check the "Payment Options" column, which lists all available payment methods for each shop. Most shops provide the following options: PayPal, Paysafecard, Sofortüberweisung, credit card, direct debit, bank transfer, Payza, Ukash, ClickandBuy, mobile payment, Cash Payment, EPS, Yellowpay, Wertbrief, Giropay, CarteBlue, Maestro, Moneybookers/Skrill.

What to Do If You Haven't Received Your Product?

Don't worry, most of our key shops offer excellent support. Just send an email to the respective support address, and they will assist you.If you still experience issues, simply send us an email at [email protected]

How is my order delivered?

Usually, your products will be delivered to you within a few minutes. In rare cases, there may be delays.If you encounter any issues with your order, please first contact the support team of the key shop where you made the purchase.If you still experience difficulties, you can reach out to us at [email protected].

Question about an order? Contact the shop where you bought it.